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Melbourne Airport Services

Money Matters
 
ANZ has 3 outlets in the terminal building, all in the Terminal 2 area. Two of them are specifically for currency exchange, and at these you can buy over 50 currencies with cash, debit card or credit card. They are located in Departures on the 1st floor after security screening, and landside (not in the security-controlled area) in the Arrivals area on the ground floor. The third outlet is located landside in the Departures area and offers full-service banking.
 
There are also 3 Travelex outlets spread around the terminal building, where you can buy over 40 currencies, phone cards, travel insurance, Cash Passport Cards or pre-order currency to be picked up on your way through the airport. See www.travelex.com.au for more details.
 
Freight and Cargo
 
Many freight companies operate through Melbourne Airport, including Qantas, Menzies, Toll Dnata, and DHL. Currently, the freight airlines operating in Melbourne are Australian Air Express, Malaysia Airlines, Cathay Pacific, Qantas and Singapore Airlines. There are 5 dedicated freighter parking positions on the Southern Freighter Apron.
 
Lost and Found
 
For items lost in Terminals 2, 3 and 4, you can contact traveller.information@melair.com.au or +61 3 9297 1805. Office hours are 6am-noon and 7pm-11pm 7 days a week, and outside of these hours you can leave a message. To collect your item, you will be provided with an item number and will need to make an appointment to pick it up. Alternatively you can arrange to have it sent to you via courier. Contact Qantas for items lost in Terminal 1, and if you think you lost something during the flight you will need to contact the airline.
 
Animals
 
Melbourne does have a quarantine station for immigrants who wish to bring an animal into the country. It is located in Spotswood, and importers can book an animal into the facility to stay for their quarantine period if they have an import permit from the Department of Agriculture, Fisheries and Forestry. Animals will be picked up from the airport by a DAFF officer. More information and restrictions can be found at www.daff.gov.au/aqis/cat-dogs/accom/spotswood.
 
Medical Stations
 
Melbourne Airport Health is located in Terminal 1, the Qantas and Jetstar Domestic Terminal. There is a full range of general medical practices available, including immunisations for those who are heading somewhere exotic. You will find it near the check-in counters on the first floor, and there is a pharmacy next door.
 
Internet Access
 
There is now free wireless internet available throughout Melbourne Airport. To connect in Terminals 2, 3 and 4, access the available networks on your device and select “MELAIR FREE.” To begin browsing, you will be required to answer some short survey questions.
 
In Terminal 1, passengers can access a 30-minute session or up to 500MB for free.
 
Religious Facilities
 
Melbourne Airport has a chaplaincy office on Level 2 of Terminal 2. Calls are required before visiting as the chaplain is often out and about in the airport- the number is +61 3 9297 1488.
 
There is also a prayer room on the Ground Floor of the terminal building, between Terminals 2 and 3, which is open 24/7.
 
Nearby Attractions
 
Across Sunbury Road from Melbourne Airport is the big, green, Woodlands Historic Park. This lovely spot is home to a 150-year old homestead, walking and cycling tracks, picnic areas and a whole lot of greenery. The perfect place to get reacquainted with nature after a long plane ride!
 
In the nearby Greenvale is the Greenvale Sanatorium, a favourite old hospital amongst ghosthunters. To the north is the pretty township of Bulla, where you will find a miniature railway and a monthly market. A great place to take the kids. Keilor, reached along South Centre Road from the airport, has a nice botanic gardens.
 
 
Security Information
 
All passengers must pass security checkpoints before both domestic and international flights. These involve an x-ray scan of hand luggage and a walk through a metal detector, to ensure that nobody is taking any kind of blade, firearm,explosive or any weapon onboard. On international flights, there is a restriction on the amount of liquids, aerosols and gels which can be taken onboard. Containers must contain no more than 100 millilitres and must collectively fit into a 20 centimetres squared transparent ziploc bag. Duty Free items purchased after security screenings are exempt from this, as are prescription medicines with a letter from a doctor. There are exceptions for baby products required for a long haul flight. There is also a fully automated baggage system which screens all checked baggage.
 
Melbourne Airport has Federal police onsite as well as a Victorian police unit, and there are some security guidelines in place around the terminals to make it safer for everyone. Vehicles picking up and dropping off passengers at the front of the terminals must be attended at all times, and may only stay up to a minute. Baggage must never be left unattended in the terminals, and will immediately be treated as suspicious. Please label all bags and suitcases with your contact details. Airport users should also be aware that any comments made about weapons or explosives, even jokes, will be taken seriously and may result in refusal of carriage and/or prosecution.
 
Find Melbourne Airport
 
Melbourne Airport
Departure Drive
Melbourne
VIC 3045
 
Flying Distances to Australia Airports
 
Sydney: 1 hour 30 minutes
Brisbane: 2 hours 10 minutes
Perth: 4 hours
Darwin: 4 hours 20 minutes
Adelaide: 1 hour 20 minutes
Cairns: 3 hours 20 minutes
Hobart: 1 hour 15 minutes
 
Updated August 2013. Information is subject to change at any time.
 
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